Goodman's Appliance & Refrigeration Repair
In Business Since 1996
Serving your Local Area.
(865) 579-3700
Products and Services
32 Year Advertiser,All Makes & Models,Admiral,Coldspot,Dishwa,Dryers,Freezers,Free Service Call With
About Goodman's Appliance & Refrigeration Repair
REFRIGERATION SERVICE/REPAIR ELECTRICAL REPAIR REPAIR SERVICES
Reviews
Review it at YellowPages.com
I am not even giving them one ...
Posted by Minstrelman on 3/7/2008
I am not even giving them one star. This is a one man operation according to what the lady told my wife on the phone. He makes statements like, "They make us charge that," and "I'll have to check with my boss." He came to fix the dryer. The reason my wife used him was that his estimate on the phone was much lower than anyone else...should have known better! He came and fixed the dryer and then told her how much (much more than he told her on the phone). When she asked why, he said it was a different dryer than she had told him. An ethical person would have told her before he did the repair if that were actually the case. Then he also added a $10 "gas" charge. She complained that the advertising had said no service charges. He said, "It's not a service charge, it's a gas charge." Big difference! Then he played it off like it was something "they" made him do. After he left my wife discovered he had put a hole in the wall. DON'T USE HIM!!!
CAUTION
Posted by susiehj on 7/24/2007
On 07/02/07, Goodman's Appliance & Refrigeration Repair came to repair my Frigedare refrigerator. The freezer had ice/frost on the back wall and the refridgerator was not cooling. He defrosted the freezer and replaced a part (something to do with the defrosting), all for $177.00. On 07/21/07 I noticed the refrigerator was not real cool and that the freezer was once again had ice/frost on the back wall. On 07/23/07 I called Goodman's and the woman answering the phone said she would look through their receipts after I informed her Goodman's "repaired" my refridgerator on 07/02/07. After an hour or so, I called Goodman's again, only to get their answering service. I left another message with them. After about 2 hours, I called again, same thing. On 07/24/07, I started calling again and left yet another message with the answering service. After several calls, I called again and asked the answering service if they could at least tell Goodman's to call me and tell me, "yes" or "no," if they were coming to repair my refridgerator. I never heard from them and they never showed up. On 07/25/07, I called another appliance repair company and they came out at approximately 7:30 p.m. I was told by them that the part that Goodman's installed was a GE part. He explained that my freezer was not defrosting (same problem I originally called Goodman's for). He said that after the ice/frost was defrosted my refridgerator would freeze/cool until it froze up again. He defrosted my freezer so that I could put my food back in the refridgerator and ordered the CORRECT part the next day. My experience with Goodman's was not good and I will never ever call them again and I WILL tell about my experience with them. Goodman's ripped me off of $177.00. This is my first review about this company, but, it won't be my last.
