Eddie Hair Tire & Auto Center
In Business Since 1974
(865) 483-5932
Hours of Operation
Mon-Fri 8:00-5:30,Sat 8:00-5:00
Payment Methods
AMEX, DINERS CLUB, DISCOVER, MASTER CARD, VISA
Products and Services
Trailer Hitches,Firestone,Draw Tite,Michelin,Hitches In Stock,Goodyear,Bridgestone,We Meet All Epa Guidelines,Tune-Ups,Repair,Reasonable Prices,Mufflers,Goosenecks & Fifth Wheels,Foreign & Domestic
About Eddie Hair Tire & Auto Center
RET AUTO/HOME SUPPLIES GASOLINE SERVICE STATION
Reviews
Review it at YellowPages.com
A dreadful experience
Posted by juliare on 1/8/2009
The customer service here is very nice; everyone is busy and attentive. I've had a good experience when getting oil changes, etc. I genuinely like the service people here and they did most of our auto work for years. However, I had one experience that was so very bad that I've determined never to bring my car in for major work again. My car was hesitating when accelerating. After looking at it, the mechanic called and said they tried putting in a new part (distributor maybe? some octopus-looking thingy) but my car's computer was full of oil, there was nothing they could do, the car could struggle along for a while but would have to be scrapped soon. Well I'd never heard of a computer full of oil, and when I told my husband that the car we had brought in with a slight hesitation would now have to be scrapped soon, he picked it up at Eddie Hair. Sure enough, it was much worse than when we brought it in, coughing, choking and barely able to move. We hobbled it over slowly it to another local mechanic, M&W Auto Repair for a second opinion (after paying $277 to Eddie Hair for the new octopus looking part). M& W called us within the hour. Apparently, Eddie Hair's mechanic had put in the wrong size part. M & W replaced it with the correct part for half the price. We picked up the car later that day. It ran like a top, and still does, two years later! (And M&W had never heard of a car being scrapped for "oil in the computer" either). To add insult to injury, Eddie Hair refused a refund for the octopus part, saying it was not defective and refusing to admit it was the wrong size. (They had no explanation for why the car barely moved when we picked it up from them and ran beautifully after M&W replaced the part). Needless to say, for any major work, we have gone to M&W ever since.
DO NOT GO TO EDDIE HAIR
Posted by thompsonbr on 7/17/2008
I would only recommend Eddie Hair only if you like to be price gouged and treated rudely. I took my car in for some repairs that needed to be done for a "complimentary" inspection. They examined my car then quoted the parts and labor for the repair at $700. I told them that seemed a bit steep, and the serviceman argued for 10 minutes that it was a fair price and even went so far as to laugh in my face after I told him I had found several places that would do the repair work half the price. I promptly decided that I would be leaving and asked for my keys. And as if to add insult to injury (or vice versa), they charged a $35 "minimum check out fee" for the "complimentary" inspection. DO NOT, I repeat, DO NOT use Eddie Hair unless you absolutely must. There are many repair shops around town with hard-working people who are trying to make an honest living and aren't trying to rip you off. The place I ended up using was Solway Auto Repair. I HIGHLY recommend them. The service at Solway was MUCH friendlier, and parts and labor for the repair was $200 total. I saved $500 based on the price quoted to me at Eddie Hair.
